Warranty and returns
The Seller provides a guarantee according to legislation of the Republic of Latvia to all the sold goods. In case if an item is returned due to it having a manufacturer’s defect, or due to the Seller’s fault, the Customer needs to send the unsuitable (wrong size or model) item and the Seller will compensate the item and the service costs in full 100% amount. If during the use of a product a hidden defect, which is the manufacturers fault, reveals, Seller will agree with the Customer about the possibility of returning the item and the refund amount.
The warranty is void in the following cases:
- If the defect has accrued, when used for purposes that it’s not intended for;
- If the defect has accrued after using chemicals or after mechanical action;
- If the defect has accrued due to force majeure or in case of an accident;
- Product has been subject to repair.
RETURNSIf you change your mind and decide to refund the ordered goods, the Law of the Republic of Latvia "On Consumer Protection” and governing Rules of the Cabinet of Ministers of the Latvia Republic No. 255 "About distance contract" provide, that the client has the right to terminate the contract within 14 calendar days and return the goods purchased in the online store back to the seller.Also, Consumer Protection Law in Article 12, Part 6 determines that the consumer is responsible for the safety and quality of goods during the term of the right to return goods under the terms of the Distance Agreement. Only brand new and unused items with original tags in original packaging are suitable for returns and exchanges due to Return Policy.You can return the goods in the “ROSENWALD & Co.” store in Riga, on 5 Jāņa iela, LV-1050 (We open on weekdays: 11:00 - 19:00), through Omniva Parcel machines or via mail.5 days from receiving the returned items ROSENWALD&Co. refunds the money to the client, using the same payment method as was used for purchasing the item.We will be glad to answer all your questions: firstname.lastname@example.org: +371 22077789