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Terms and conditions

GENERAL

This section contains terms and conditions that determine the legal relationship between the Customer and the Seller SIA ROSENWALD SHOES, that arises from the Customer using the services of the Seller’s home page –www.rosenwaldshoes.com – and carrying out purchases of goods and services. When purchasing goods from the above website, the Customer agrees to all the following terms and conditions.

All suggestions and complaints that arose in relation with the use of the Seller’s homepage as well as making purchases from the site, the customer may make known to the Seller by selecting the option, Contact Us (in the Contacts section), on the Seller’s website, or by sending an e-mail that is specified in the Contacts section, as well as calling the numbers specified in this section.
 
Used terms and definitions:

Client – a physical or legal person who carries out ordering goods from the www.rosenwaldshoes.com website, or a person specified in the order form as the recipient of the goods.

Website – www.rosenwaldshoes.com – a website, where the goods offered by the Seller, as well as the information about delivery, payment and conditions of returns are placed.

Order – a rightly executed request by the Customer for the purpose of purchasing items, that was created on the Seller’s website or via phone.

Seller – SIA ROSENWALD SHOES, reg. Numb. LV40203081152, legal address - Ropažu iela 74 - 66, Rīga, Latvia LV-1039
Goods – clothing, footwear, accessories, that are in free circulation and are placed for sale on the Seller’s website.

Goods –footwear, bag, accessories, that are in free circulation and are placed for sale on the Seller’s website.

REGISTRATION

It’s not mandatory to register on the website if you want to place an order. If the Customer does choose to register, he must fill out all the necessary fields that appear when the “Register account” function is selected.
However, if the Customer chooses to carry out with the order without registering, he must fill out all the necessary fields, that are needed for processing the order.

ORDER

When a Client has selected his preferred items, the function “Add to cart’ needs to be selected.
To continue selecting items, please use the ‘Continue’ function.
 
To view the items in the shopping cart, you can click on the shopping cart icon at the right-top. Once the Client has picked all the necessary items, and the contents of the shopping cart meet his expectations, the Client needs to select “CHECKOUT” function. 

After checking all the data entered, you must choose a payment method and press "Order checkout".

A shopping assistant processes the order within one or two working days and sends the Client an order confirmation/invoice by e-mail address provided by the Client.
 
In case if the material on the website does not fully reflect the characteristics of the items (color, shape, size, technical characteristics), the Client may contact the Seller to specify the properties of the item prior to processing the order.
If the client hasn't turned to the Seller for additional information, it is considered that when placing an order, the Client had full details on the properties of the item.
 
The Seller has the right to fully or partially cancel the Order in the following cases:

The seller informs the Client about the full or partial cancellation of the order by sending him an e-mail.
If the Seller has cancelled the order after the Customer has made the payment, the Customer gets a refund using the same payment method as was used to make the payment for the said order.

DELIVERY

In the online shop "ROSENWALD & Co." free shipping on any product. The time and cost of delivery depends on the selected address and the total weight of the order. The risk of accidental loss or damage of the product passes fully on to the Customer as soon as the Customer receives the order.

PAYMENT

All the prices on the Seller’s website are shown in EUR currency including VAT. The Client may make the payment for the order, using any of the payment types shown on the website.
The grand total price consists of the price for the items chosen by the Customer and the delivery charges, according to the delivery type, also selected by the Customer.
The order is considered paid for once the payment has been received in the Seller’s deposit account or the till. Client address that the invoice for the order is sent electronically, to the provided e-mail address.
 

RETURNS

If you change your mind and decide to refund the ordered goods, the Law of the Republic of Latvia "On Consumer Protection” and governing Rules of the Cabinet of Ministers of the Latvia Republic No. 255 "About distance contract" provide, that the client has the right to terminate the contract within 14 calendar days and return the goods purchased in the online store back to the seller.

Also, Consumer Protection Law in Article 12, Part 6 determines that the consumer is responsible for the safety and quality of goods during the term of the right to return goods under the terms of the Distance Agreement. Only brand new and unused items with original tags in original packaging are suitable for returns and exchanges due to Return Policy.

You can return the goods in the “ROSENWALD & Co.” store in Riga, on 5 Jāņa iela, LV-1050 (We open on weekdays: 11:00 - 19:00), through Omniva Parcel machines or via mail.
 
5 days from receiving the returned items ROSENWALD&Co. refunds the money to the client, using the same payment method as was used for purchasing the item.

We will be glad to answer all your questions: info@rosenwaldshoes.com
phone: +371 22077789

WARRANTY

The Seller provides a guarantee according to legislation of the Republic of Latvia to all the sold goods. In case if an item is returned due to it having a manufacturer’s defect, or due to the Seller’s fault, the Customer needs to send the unsuitable (wrong size or model) item and the Seller will compensate the item and the service costs in full 100% amount. If during the use of a product a hidden defect, which is the manufacturers fault, reveals, Seller will agree with the Customer about the possibility of returning the item and the refund amount.
 
The warranty is void in the following cases:

SELLER’S AND CUSTOMER’S RESPONSIBILITIES

The Seller and Customer are responsible for compliance of the Terms and Conditions. 

If any of the parties has caused a loss to the other party, in breach of these Terms and Conditions, the offender must take responsibility in accordance with the law of Latvian Republic. All disputes between the Customer and the Seller are resolved by negotiation. 

The Customer and the Seller are not responsible for breaching the Terms and Conditions in case of force majeure, including state power operations, fires, floods, other natural disasters, war, riots etc.